This is the worst shopping experience I have ever had in my 18 years of life.

About two weeks before the release of the 16 inch MacBook Pro, I ordered an official refurbished version of the 15.4 inch MacBook Pro on Apple's official website（ Price ¥ 18199, 8-core i9512GB SSD ）Because it was the end of the month when I thought about it, Apple had no news about the press conference, and even if it was released, it would cost 25000 yuan to start, so I simply bought a Taiwan official to use it. It was not really because I didn't have money. Moreover, my alien 15R3 had a really sharp frequency reduction. It took too long to output a video, which seriously slowed down the workflow.

After waiting a few days, the official MacBook Pro arrived. After using it for about a week, I found something was wrong! Because that screen flashes from time to time, sometimes a whole screen flashes, and sometimes the bottom area flashes, which is more uncomfortable than watching spicy chicken OLED. After contacting Apple customer service, she asked me to reset SMC, NVRAM, PRAM, but the results were still not good. The customer service suggested to exchange the goods（ Because more than 7 days ）The whole process will take about two weeks to complete, but I said how can I do without a computer in the past two weeks? I don't want to use aliens. It will reduce the frequency ah ah ah ah ah~She proposed another method: directly handle the return, and then you can buy a new one, so that you can get the computer more quickly. Sounds good? I said YES.

But after careful consideration, no, the refund has not arrived, and there is no extra money to buy a new one, so forget it, and buy it after the refund arrives. I didn't expect to wait until the 16 inch MacBook Pro was released, and the price did not exceed my budget. In combination with educational incentives, I could have the latest model with only an additional ￥ 2000.

After the refund arrived, I placed an order to purchase a 16 inch MacBook Pro（ 8-core i9, 16GB memory, 1TB SSD ）。 A few days later, the goods arrived, and I had a good experience in all aspects. Finally, I could get rid of aliens. I was very happy. I even had the motivation to get up early and go to the company to visit it. Until yesterday, everything changed.

On Friday, November 22, the weather in Shenzhen was sunny, sunny, and the temperature was 24 ℃. At this time, there was still 1 hour and 30 minutes before work. Suddenly, the MacBook Pro with the power plugged in is not in the charging state, and I don't think much about it. I unplug the charging cable and plug it in again, but still can't charge. I don't think much about it. I plug the charging cable and plug it into another Type-C/Thunderbolt 3 interface, and it can be charged, but after 5 seconds, the power is cut off, after 2 seconds, it is charged again, and then it is cut off, and it has been intermittent. At this time, What the f * * k, Not again（ Don't be so unlucky! ）

I continue to try several other Type-C/Thunderbolt 3 interfaces, but the problem is still the same, and the interface on the upper right has no response at all, unable to charge, and unable to identify external devices such as hard disks. At this time, it is only 1 hour and 5 minutes before getting off work. When I called Apple's customer service phone, it was still the same as the old three: reset SMC, NVRAM and PRAM, and the computer would prompt: USB device has been disabled, please unplug the device with high power consumption to restart USB. But my 16 inch MacBook Pro is not connected to any device.

Then, I opened the search engine to check whether any users also encountered this problem, but most of the solutions are the same as those given by Apple customer service. At this time, it was only 30 minutes before I left work. I began to search foreign forums and found that many users had also encountered this problem. Some people could solve this problem by resetting SMC, while others needed to send for repair and replace the motherboard.

When I got off work, I still couldn't solve the problem. Charging will still be intermittent, and one of the Type-C/Thunderbolt 3 interfaces has failed. I was very sad to think that there was no computer for the weekend, so I had to ask for one last help: the Apple Store located in Holiday Plaza, Yitian, Nanshan, Shenzhen. But I didn't make an appointment, because the earliest available time for appointment has been scheduled for next Monday. At that time, I didn't have any free time. With the mentality of trying, I packed the recently released 16 inch MacBook Pro, which is said to be the latest, strongest, super easy-to-use keyboard, and everyone said to be very popular, into my bag and rushed to the Apple Store.

When I went to the store, there were not many people. When I saw one of the Apple consultants, I went to the store for consultation. It took me about 30-46 seconds to tell the whole process. He seemed to listen attentively. After my voice dropped about 3 seconds, he asked me how long I had bought. I said it was not long, about 2 or 3 days. Then, the Apple consultant directly said: "Then you can contact the after-sales service directly to arrange the return. Now the maintenance and inspection technician is also off duty.". Before I could make any response, he went to help another customer. I looked at the Apple Watch on my wrist, not to appreciate how beautiful and exquisite it was, but just to see the time, 8:45.

Apple consultants understated the phrase "handling return and replacement", but for me, it was more than a week of waiting+various software installation, plug-in and debugging to the most suitable state for my office. I was tired.

When I got home in the evening, the charging was no longer intermittent, but the Type-C/Thunderbolt 3, one of the powerful and high bandwidth Apple used to replace all interfaces, still failed if you forgot to bring the adapter. I used the time machine, backed up all the data, tried to reinstall the system to see if it could solve the problem, but the result was still not good, so I decided to return it. This morning, I called Apple customer service, used 16 minutes of call time, and arranged the return of the 16 inch MacBook Pro. I was very impressed. It has been nearly a month since I bought the official version of the 15.4 inch MacBook Pro. However, I haven't been able to use it yet. Twenty thousand yuan of electronic products are not ordinary playthings, Or the product used for evaluation, but a tool that can be used for daily office work, creation and editing, and can be carried at any time.

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