On April 30, it was reported by foreign media that a South Korean user shared four photos on an online platform. The mobile phone in the picture is said to be his Samsung Galaxy S10 5G, which has suffered huge damage and is obviously unusable. Fortunately, the owner was not hurt.

The user said that after using the Samsung Galaxy S10 5G for six days, it suddenly smoked, and he sent the phone to the after-sales service center. After checking, the other party said that there were "signs of external damage", and he had no intention of replacing or refunding it. The owner thought that he was frightened when the mobile phone was smoking, and he dropped it on the ground, leaving a trace. It is impossible for normal people to hold it well in their hands. He was dissatisfied with the service provided by the Samsung after-sales center, so he decided to expose it online.

The owner said that after Samsung staff returned the damaged mobile phone to him intact, they said they would find a solution before this Friday. It can be seen from the speech on the forum that the user is currently excited.

The management of Samsung Electronics said: "We have collected the products and completed the external inspection and X-ray inspection, but the external traces are very obvious. We cannot find the product defects, which may be caused by the external impact on the mobile phone." It should be noted that no other consumers have encountered this situation.

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