Client: My online name is @ Ageless Laohui. You can call me Laohui. I am an avid cyclist and digital enthusiast. I like to explore new and geeky things.
Lao Hui: There are bills and order numbers. I bought it on JD, and it arrived at more than 5:00 p.m. on the 25th. About 50% of the power was left when I started up. When I finished updating the system, I downloaded the application. After the update, the power of my phone became a green label. I cleaned my house all night on the 25th. I didn't have time to get my mobile phone until about 4:00 a.m. on the 26th. At that time, it still had 11% electricity, and then I started to charge it.
Lao Hui: At that time, it was charging (original charger, data cable). I didn't sleep all night. My MacBook Pro was syncing next to it and my phone was on the table. Because I admired its appearance very much, I picked it up and looked at it. Suddenly, I felt the phone was bulging. At the same time, a stream of black smoke sprayed on my finger, which was a bit hot, so I threw the phone forward, I was sitting on a chair, and I threw it normally. It was impossible to throw it at my crotch or on the ground. What should I do if I broke it? I threw it forward and just threw it on the MacBook Pro at about 6:10. At that time, I didn't want my phone to burn my computer, so I went to get my phone again, but it burned me, and my fingers still had traces of smoke, so my phone has been burning on the computer.
Laohui: It was still charging at that time. I'm joking. It's very hot here (at the USB Type-C interface). It's almost melted off. Here's my fingerprint. After it burned out, I unplugged the charging head but didn't unplug it here (at the USB Type-C interface), and it burned my computer until it automatically shut down. You may not have experienced the situation of lithium battery. The smoke was very heavy. I was scared. I could not move it again and let it burn on the computer because there was smoke in the room. Because of the Samsung incident at that time, I had some reservations. I was afraid that it would come (to the door). In order to preserve the evidence, I went to the bedroom to take another mobile phone to take photos at the first time. After taking the photos, I went to the 400 hotline of Samsung official to find them.
Lao Hui: It should have burned for about 5 minutes after I took the picture. At that time, my mood had calmed down. I believe it has burned down, but there is still some white smoke, and I am still trembling. Then I called the Samsung 400 hotline, and I can show you the time when I made the call. The phone (the other) still has a call record, It's 6:21.
Laohui: Because it is a polymer lithium battery, it does not have BOOM. It does not have so much pressure. It is soft bag. So in fact, no explosion exists in all Note7, but everyone calls it that.
Old Hui: No, it's not. But it's too light to describe it with spontaneous combustion. It should be described with intense combustion.
Laohui: The air conditioner is turned on and the door is closed in the room. Maybe it is affected by cosmic radiation? (with a teasing tone)
Lao Hui: Here I want to talk about Samsung's 400 hotline. It took me several times to access the voice emergency hotline. After contacting Samsung, the customer service said that someone would contact you after they went to work, and someone would contact you after they went to work at 8:00. When it was near 9:00, there was a call from Beijing. It said that it was the person who handled the matter, and wanted to arrange someone to come, Asked my address, I told him.
Laohui: No, because I kept the evidence.
Laohui: I took the initiative to contact JD. I remembered this at noon. It was about 11 o'clock. JD's customer service specialists were particularly enthusiastic about this. They said they would arrange specialists to deal with it, and she also said she would urge Samsung to deal with it quickly. Later, I also contacted my lawyer friend for advice.
Laohui: I asked my lawyer friend at that time, and I am strong, and I am not afraid.
Lao Hui: At that time, a phone call from Beijing said that they would arrange someone to handle the problem at home. I haven't been contacted since. At 3:00 p.m., a Samsung commissioner came here.
Old Hui: He said that the company needs to recycle the mobile phone, give me a refund, take it for identification, and then He spoke in a good manner, dressed neatly and was polite. I am very satisfied with his communication attitude. I also understood that my demands at that time were beyond his authority.
Lao Hui: I think Samsung, as a large enterprise, should shoulder its responsibilities. Since this model of mobile phone has the risk of explosion, why is it still sold, and why is it said that the safe batch of mobile phones still exploded when they arrived at me. So I don't think this phone should be sold at all. You should suspend the sales. On this premise, we will talk about the Samsung testing process for this phone, and this testing must be carried out with my company. (Lao Hui said that he spoke in a friendly manner at that time, and the content of his speech was probably the same, because it was impossible to 100% reproduce what he said at that time) Then the Samsung commissioner said that he was very embarrassed. At that time, I also felt that I had a big voice. I thought of a compromise plan, hoping Samsung would disclose the occurrence of the incident, and said that they would start to investigate and deal with it. I could investigate the incident with Samsung. The Samsung Commissioner said that he must report back to Samsung.
Laohui: First of all, this is my private property. Secondly, in the domestic battery incident, Samsung was reported to forcibly take the mobile phone at home. In the subsequent public statement, the reason for the mobile phone accident was attributed to external heating and induction cooker heating. I am afraid that this incident will affect my personal reputation.
Laohui: It can be turned on. The keyboard has been damaged. I asked Samsung to replace it. The Samsung specialist said that he could repair it for me, or you could ask Samsung for reimbursement after repairing it yourself. I don't agree, because I think the repaired computer will depreciate when it is sold as a second-hand computer. I just need to replace the model with the same configuration as mine.
Laohui: No.
Lao Hui: I think it's very humorous.
Lao Hui: That's right, but it doesn't prevent Samsung, as a high-tech company, from launching a flagship Android phone that should be able to compete for the throne of the big screen smartphone. After reading and reviewing a lot of complaints and comments, I learned that the screen performance and photo taking effect of Note 7 are said to be able to beat the new iPhone. As a senior digital enthusiast and a member of the Tortuous Party, after Samsung promised to deliver the safe version, why can't I try it? I just want to try it and see how good it is?
Laohui: The data line was smoked by black smoke. It didn't burn to that place. The smoked side was black.
