On the afternoon of August 6, Xiaomi's official microblog account "Xiaomi Services" released an announcement about the service policy on special problems of Xiaomi 11 series products.

According to the announcement, users who have special WiFi problems with Xiaomi 11 and its series products will be able to replace them after after-sales testing; In case of other quality problems after the replacement of the new machine, it still supports 7-day failure return, 15 day replacement, one year warranty, and a half year extended warranty. If the WiFi problem occurs again after the replacement of the new machine, you can choose to return the machine or continue the replacement; Users who have no problems but have concerns can apply for a half year extended warranty.

The user feedback about the WiFi failure, motherboard burning and other problems of the Xiaomi 11 series began to ferment a few months ago (possibly due to another public opinion storm of Xiaomi in addition to the various bugs pointed out in MIUI 12). It was suspected that there were design defects, and we media said through the analysis of the disassembly that the mobile phone was hot and caused the CPU to solder. However, for related problems, the common practice of after-sales before is to replace the motherboard rather than a new machine.

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