First, focus on: From 23:00 on September 8 to 5:00 in the morning on September 15, Didi stopped providing taxi, express, Uber, Youxiang, carpool, special car and luxury car services in mainland China from 23:00 to 5:00 at midnight.
After two consecutive vicious criminal incidents, Didi finally started the rectification action to ensure the safety of passengers, and the first thing to bear the brunt was the suspension of the hitchhiker service. At the same time, Didi is also actively cooperating with the public security department. This time, the full suspension of service in the early morning is the beginning of the rectification. From September 8, on the premise of encrypting and saving data and ensuring the privacy of the company, the whole process recording function will be trial operated in online car hailing business, such as express, premium and special cars. In addition, Didi will build a user security protection mechanism with the public security department, and has launched the test of the police self-service inquiry system. It is hoped that in the future development, Didi Chuxing can really think about users and provide real safe travel services. After all, in the event of human life, "mend the way" will not be forgiven by everyone.
The following is the specific content of the announcement issued by Didi on September 4:
From September 4, the original "emergency help" function on the passenger side was upgraded to "one button alarm"; From September 13, the driver end will be online with the "one button alarm" function;
Since September 4, the passenger terminal has been launched on the "security center" fast entrance, which is convenient for users to quickly use the one button alarm, journey sharing and other functions;
Since September 4, the passenger terminal has successively prompted to add emergency contacts, which helps relatives and friends to quickly interact with the police when needed and obtain travel information in a timely manner;
From September 8, on the premise of encrypting and saving data and ensuring the privacy of the company, the whole process recording function will be trial operated in the online car hailing business (express, premium, special car, etc.);
From September 13, the driver safety training plan of the whole platform will be upgraded, the driver will strengthen the safety tips, and the safety knowledge assessment will be carried out before the daily departure. The driver can only accept the order after passing the examination;
On the basis of the plan launched in May to clean up the discrepancies between people and vehicles, we continued to carry out criminal record screening, daily car face recognition and other actions, and continued to cooperate with the police to resolutely crack down on crime;
In August, the average daily customer service consultation and complaints of the whole platform reached 2.12 million incoming lines, including 1.51 million intelligent processing lines. At present, 15000 customer services (5000 self built and 10000 outsourced) are still unable to undertake the remaining 610000 incoming lines with quality and quantity guaranteed. Didi will continue to invest the best resources into the customer service system. By the end of the year, its self built customer service team will increase to 8000 people, and continue to build the strength of a senior security customer service team.
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