LG G4 has a good sales volume in Hong Kong, Macao and Taiwan with its ferocious photographic strength, curved screen and replaceable power and other characteristics. However, recently, many LG G4 users in Hong Kong and Taiwan have encountered problems such as unexpected crashes and cyclic restarts. Later, the media in Taiwan and Hong Kong received an official reply from LG, confirming that the massive crash was caused by poor contact between components, saying that "we will actively deal with all consumer needs" and promising that if users have similar problems, they can repair them for free and make a solemn apology.

Later, Hong Kong WeChat stopped selling the single card and dual card versions of LG G4, and WeChat said that it was "temporarily removed due to system problems". The LG HK official sent the following response:

LG G4 was released at the end of April 2015, so all machines purchased through formal channels on the market can be directly guaranteed free of charge.

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