A technical support engineer said: "We are still solving the Wi Fi problem, and you have not been forgotten. Because there are many related use scenarios and Wi Fi problems, we need a period of time to interpret these problems and understand the underlying causes of these different problems."

On December 31, it was reported that a few days ago, some Microsoft Surface users reported that although Microsoft released a patch to solve the WiFi connection problem, they still had problems with WiFi connection after installing the patch.

In this regard, Microsoft said that the patch currently provided still did not completely fix the fault. At the same time, Microsoft said that the Surface team is developing a new patch, which will be released soon and will completely solve the problem.

A surface technical support engineer said, "We are still solving the Wi Fi problem, and you have not been forgotten. Because there are many related use scenarios and Wi Fi problems, we need a period of time to interpret these problems and understand the underlying causes of these different problems."

Microsoft has announced a variety of solutions to help different users deal with different WiFi connection failures, but it still has not found a common solution to solve the problem once and for all.

Previously, many users complained about the unstable Wi Fi connection of Surface RT. A user said on a foreign forum: "I have upgraded the latest firmware for my Surface, but I still have problems with WiFi connection. This is the second Surface RT tablet I have encountered this problem (the first one was replaced due to the fading of the trademark). At the same time, the Surface RT tablet I borrowed from friends around me also has the same problem."